Accessibility Statement

In keeping with our own ethics - and obligation under the Disability Discrimination Act - we take measures to ensure that our content is accessible to as wide a range of abilities and technologies possible.

We aim to conform to a minimum standard of Double-A level of the WAI WGAG Guidlines, endorsed by the W3C in 1999. However, there are some instances where in order to deal with differing standards across all browsers and devices, we may compromise some of these standards.

If you are experiencing any difficulties in using our site we firstly apologise and secondly ask you to contact us so we can identify and work with you to resolve the situation.

For more information on how to customise your browser and make the Web easier to use visit the excellent My Web, My Way resource provided by the BBC in partnership with AbilityNET.

What's Next: The Process

We've made it easy and painless for you to access the support you need.

The Process: Contact us, Attend Appointment, Ongoing Work

I am very happy with the service and have been treated very well. I am very grateful and don't know where I would be now without the help. I am worried about having no more sessions but I am trying to think positively