Helping people enjoy stronger relationships
across Darlington, Durham, Sunderland, Teesside and Scarborough
01325 461 500
Relate North East is committed to protecting the personal data that you provide to us and recognise the importance of being clear about how we intend to use it.
All personal data provided by you through this website will be held by Relate North East. Our address is West Lodge, West Crescent, Darlington, DL3 7PS. Our data protection registration number is: Z8364315. Full details of our notified purposes can be viewed at the website of the Information Commissioner's Office www.ico.gov.uk
When you receive a service from our website we may ask you for personal data and other information to allow us to provide you with the services that you require. This could include the following:
The internet is not completely secure. We cannot guarantee the security of your personal data transmitted through our website or by email. Any transmission is at your own risk.
Some of the information you provide to us may be considered sensitive personal data as defined under the Data Protection Act 1998. This means information about your ethnic or racial origin, political opinions, religious beliefs, trade union membership, physical or mental health, sexual life or criminal record. Sensitive personal data will only be processed following your explicit consent.
To provide a service: We may contact you for reasons relating to the service you have made a request for. We would use your contact details to manage this and may retain them for marketing purposes. Please refer to the marketing section below on how we may use your personal data for marketing purposes.
If you are interested in working for us we will only use your personal data to process your application, monitor recruitment and provide statistics. Personal data about unsuccessful candidates will be retained for six months after the recruitment process is completed, at which point it will be disposed of securely.
Your personal data provided by you via our website will only be used by Relate North East and Relate Ltd.
However, we may need to pass your personal data to one of our regional centres or counsellors to allow us to provide you with the services you may have requested. All of our centres and counsellors are registered with the Information Commissioner's Office and adhere to strict security standards.
We also use a third party service (MailChimp) for the distribution of our Monthly Updates. If you sign up to receive these, we will store your email address with their service.
In exceptional circumstances such as dealing with fraud, credit risk, dealing with abusive online behaviour, to enforce rights, to protect property, to protect human safety, if the law requires it; or if we sell or merge any part of our business, we may pass your personal data to another person or organisation to use for their own purposes.
We will not otherwise disclose your personal data to anyone outside Relate Ltd to use for their own purpose without telling you, for example, by updating this privacy statement.
We will retain your personal data for as long as is necessary for the required service to be provided to you. All retained personal data is subject to the controls of our data protection policy and will be securely disposed of when it is considered to be of no further use.
Once we have received your personal data we will use recognised industry standard procedures and security features to try to prevent unauthorised access.
Your personal data will be under the control of Relate North East. It will be held on our computer system. Parts of our computer system, including our website and email are provided by our UK suppliers of computer systems, and are provided for Relate North East's sole use.
When we print your personal data this will be in the possession and control of our employees, regional centres and counsellors at all times and will be securely disposed of when it is considered to be of no further use.
We would like to contact you for marketing purposes and to promote new services. This may be by post, telephone, fax or email. If you do not wish to receive direct marketing from us please contact us with your request.
We may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve the Website and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate.
You have the right, under the Data Protection Act 1998, to be provided with a permanent copy of certain personal data that Relate Ltd holds about you.
You have the right to know:
The Data Protection Act does not entitle you to see non-personal data or information about other data subjects.
This information will be provided to you within 40 days of receiving your written request and payment of £10 (non-refundable) to cover our administrative costs.
To make a subject access request for your personal data please post your request for the attention of: Chief Executive Officer. Please enclose your payment for £10 and make cheques payable to Relate North East.
You have rights under the Data Protection Act which you can exercise at any time by writing to the Data Controller at the address above. Exercising your rights may make it difficult or impossible for us to provide you with services.
I am very happy with the service and have been treated very well. I am very grateful and don't know where I would be now without the help. I am worried about having no more sessions but I am trying to think positively