What Happens Next?

Making the first step to get help is sometimes the hardest so we've made our service as easy and painless as possible for you to get the support you need.

Step 1: Get in contact

When you contact us, one of our administration team will book your initial consultation; they don't need to know why you're coming to Relate so you can book an appointment without too much detail if you're in an environment where there are others around you.

We'll take your personal details to register you with Relate so we can allocate a suitable appointment with you. If you have any specific questions, our team are there to advise. We don't share your details with other organisations without your consent or divulge that you visited us to anyone else. Any initial questions you might have may be answered on our frequently asked questions page

If you still aren't sure if Relate is the right place, you can book a First Steps telephone appointment to explore in more detail, or if you suspect you want Sex Therapy, you can book a "lets talk about sex" telephone appointment.  These appointment offer you 30 minutes talking to a counsellor or sex therapist to explore what your options are and if Relate is the right place for you.

You need to register with us first of all, please call us on 01325 461 500 to register.     

Step 2: Your initial consultation

Your first session with an experienced counsellor will last approximately one hour and it's your opportunity to open up and talk about how you would like us to help you.

If you decide you'd like on-going counselling, sex therapy or family counselling you can book appointments on the day or get back to us to arrange a suitable time.

Some people only need the initial consultation to find the right support or simply, it's a way of getting it off their chest to move forward and find their own solutions.

Step 3: Further counselling

Whether it's individually or as a couple, we'll arrange the right counselling for you at a time that fits around your lifestyle.

At each session, our experienced counsellors work with you to achieve what’s best for you. We may suggest other outside agencies to you for more specific help if needed however, we give you the guidance and support, and you ultimately make the decisions. We'll work hard to support you and help you to explore all available options.

You need to make payment by 4pm the day before your appointment takes place (for Monday appointments you need to pay by 1pm on Saturday).  You can make payment by PayPal by clicking here. 

Call us on 01325 461 500 to get the support you deserve for a happy relationship


What's Next: The Process

We've made it easy and painless for you to access the support you need.

The Process: Contact us, Attend Appointment, Ongoing Work

I am very happy with the service and have been treated very well. I am very grateful and don't know where I would be now without the help. I am worried about having no more sessions but I am trying to think positively